WHY YOU SHOULD CHOOSE Operations & Management

Because a business cannot grow on a loose system.

Because you cannot “run forever” to fix bugs instead of operating.

Win Overcome brings you a real-world operating system – where processes, people and tools work together to create clear results.

We do not stop at “setting up the process”, but go with you until the whole system runs smoothly, makes money and operates on its own.

Because a business does not need a good team – it needs a system that makes anyone who enters it work.

  • Optimize the apparatus - clear division of roles - transparent responsibilities
  • Standardize forms, processes, reporting systems & KPI control
  • Reduce human dependence – increase system & replication
  • Closely accompanying – continuously improving according to the reality of each business
Free consultation: 0363 329 999
Win-overcome

WITH DIVERSE CAMPAIGNS CUSTOMER CARE

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Win Overcome – A journey of steady steps to make an impression and affirm our position in the consulting and strategy implementation industry for businesses.

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WHAT YOU HAVE WHEN CHOOSING A PACKAGE

Win's customer care package helps you retain old customers, turn them into brand referrals and increase sustainable revenue from your existing customer base.

1

AFTER-SALES CARE CALLS

Proactively call customers after using the product/service:
✅ Ask about experience, measure satisfaction.
✅ Listen to feelings, record feedback.
✅ Introduce main maintenance manual, support channel if needed.

Friendly and professional tone, creating a feeling of being cared for, not “abandoned after closing the sale”.

2

SEND GIFTS, BIRTHDAY VOUCHERS, THANKS

✅ Manage birthday data and purchase time of each customer.

✅ Send personalized wishes, vouchers, gratitude gifts or holiday discount codes.

✅ Create a sense of closeness – being appreciated – increasing motivation to come back to buy a 2nd – 3rd time.

3

FILTERING VIP CUSTOMERS – CUSTOMERS WITH ABILITY TO BUY AGAIN

Based on purchasing behavior, spending history, return frequency → classification:
✅ VIP customers: high value, influential, need personalized care.
✅ Customers who are easy to buy again: have recently purchased, positive feedback, have a need to expand/renew.

Create a separate list to plan upgrades – introduce new products – exclusive offers.

4

SERVICE QUALITY REPORT & CUSTOMER FEEDBACK

Synthesize data on calls, emails, complaints, compliments and criticisms → analyze:
✅ Satisfaction level by stage.
✅ Positive/negative feedback ratio.
✅ Recurring issues.

Propose improvements to processes, products and services from the perspective of real users.

5

🎖️ BUSINESS VALUE RECEIVED

✅ Increase the rate of returning to buy and recommending to friends.

✅ Increase humor & sympathy for the brand.

✅ Reduce the rate of customers abandoning, avoid the communication process.

✅ Have a quick response system – professional handling – continuous monitoring.

✅ Know who are VIP customers, who can upsell, who needs to improve the experience.

🔥 SUITABLE FOR BUSINESSES
– Sell products/services that need maintenance, maintenance, and after-sales monitoring.

– Large number of customers who have purchased – need effective care.

– Want to build a loyal customer base and a good brand in the hearts of users.