Win-overcome Marketing Agency

COMBO PACKAGE GOAL

When you are running a Digital Advertising campaign, when the KPI deadline is shortening every day, this is the optimal combo to increase the speed from data → consulting → contract → order within just 24 hours.

TELESALES – CALL & CLOSE DEMAND

• Proactively call customers with data files from the marketing department.
• Use professional scripts to exploit needs, process acceptance, and make quick decisions.
• Immediately close needs + appointment or request order confirmation on the first call.

SALES MANAGEMENT – KNOW PRICE & PROCESSING DOCUMENTS

Immediately after the telesale confirms the need, the Sales Admin takes action:

• Send a suitable quote.
• Draft & send a contract, clear terms.
• Prepare documents, development documents to declare for customer approval.

Shorten the entire process to less than 24 hours to provide contract sending service.

INCREASED ORDER SPEED – DON’T MISS THE OPPORTUNITY

• Prioritize processing all orders immediately after customer confirmation.
• Internal coordination to close delivery – develop implementation – after-sales care.
• Do not let orders drop due to slow processing, slow synchronization, or long waiting.

SUITABLE FOR

• Businesses running strong sales campaigns – Delivering KPIs by week/month.
• There is a lot of data but lacks a fast processing system.
• Need seamless connection between telesales and sales admin to increase sales efficiency.
• Environment with fast-closing products/services – quick decision making – waiting time is wasted customers.

BENEFITS RECEIVED
Shorten the sales process to less than 24 hours.

Maximize conversion rate from data to orders.

Connect 3 contacts: telesale – sales admin – operations department.

Do not miss any customers.

Prioritize optimization for flash sale programs, limited offers, KPI sprints.

COMBO PACKAGE GOAL

The real value does not come from how many new customers, but from how many old customers come back – refer more – spend more.

This combo is designed to reactivate existing customer files, take care of the right people – at the right time – with the right needs.

CSKH – CALL OLD HOTELS ON SCHEDULE
Call regularly every week/month to:

• Ask about experiences, remind the brand.
• Send personalized offers: birthdays, anniversaries, private discount codes.
• Probe the need to expand – limit – upgrade services.

Objective: Create a sense of intimacy – speed up return – gentle upsale.

SOCIAL SALES – RE-EXPLAINING HOTELS THAT HAVE INBOXED/COMMENTED
Re-check the list of customers who have inboxed, commented, and messaged on Facebook/TikTok/Zalo.

Proactively reply with a personalized message:

“The product you asked about is currently on special offer!”

“We just released a new model that matches the product you chose, please check it out.”

Goal: Turn customers who have been interested into real orders.

SYNCHRONIZE INFORMATION – PERSONALIZE CARE & UPSALE
Connect data from Customer Service – Social Sales to:

• Correctly understand the behavior – purchase history – spending capacity of each customer.
• Build a care plan suitable for each segment:
• VIP customers → premium offers
• Customers who have not returned for a long time → reactivation program
• Customers who buy 1 → upsale related products

Goal: Increase the lifetime value (LTV) of each customer.

BENEFITS FOR BUSINESSES

• Increase repurchases – return – brand loyalty.
• Reduce costs of finding new customers, increase profits from old customers.
• Build strong, long-term relationships with customers.
• Personalized care – increase re-closing rates.
• Create stable recurring revenue, not 100% dependent on advertising.

SUITABLE FOR INDUSTRIES

• Services – Beauty – Aesthetics – Fashion – F&B – Franchising
• Industries with a customer base that has used and can re-purchase.
• Businesses businesses want to build a loyal file – referrals – upgrade customers.

COMBO PACKAGE GOAL
Because sales are based on emotions or can happen accidentally, this combo package helps businesses build a systematic sales system, where all tasks – from strategy, calling, closing orders are monitored – analyzed – optimized by data.

SERVICE PACKAGE CONTENT
SALES PLAN – KPI DIVISION, PERFORMANCE MONITORING BY CHANNEL
Set total revenue by month/quarter.

• Allocate detailed KPIs for each sales channel (advertising, telesales, facebook, showroom…) and each individual.
• Create performance reports, early warning of weaknesses for timely adjustment.
• Work directly with the sales director to update – adjust the plan.

🎯 Goal: Turn each indicator into a clear map.

2️⃣ TELESALES – CALLING A LIST WITH HIGH CONVERSION RATE

• Received a list of customers ready to filter by level (hot/warm potential customers).
• Continuously update to CRM to track the status of each customer (called – waiting for call back – need to close).

Goal: Increase the time ratio from data – reduce the cost of call experience.

SALES ADMIN – QUICKLY PROCESS ORDER FILES
After telesale at the time of need, Sales Admin receives:

• Prepare quotation, contract.
• Send order, track debt.
• Coordinate delivery – issue order – fast handover.

All are processed according to standard procedures, synchronized with sales plan.

Goal: Shorten the time from closing to issuing order.

🧠 DIFFERENCES OF THIS PACKAGE

• Do not follow “feelings” – but stick to data and systems.
• All work is linked together with specific tools, from leads to revenue.
• Smoothly connect strategy (Planner) – execution (Telesale) – processing (Sales Admin).

SUITABLE FOR BUSINESSES:

• The sales team has many people, many channels, needing systematization to operate smoothly.
• Want to track sales and optimize effects every week/month, without being blinded by data.
• The company is expanding – needs a solid sales platform to replicate the model image.

BENEFITS FOR BUSINESSES

• Control the entire sales process with data – no need to rely on emotions.
• Optimize the performance of each employee, each sales channel.
• Shorten order processing time – increase cash flow speed.
• Increase order closing rate – reduce failure exit costs.

COMBO PACKAGE GOAL
With products and services that cannot be closed immediately after 1 call, the decisive factor for success is not only good telesales – but a long-term companion system with customers through many stages – many emotions – many decisions.

This is the package that helps you build strong trust so that customers not only buy once but also stay and recommend.

SERVICE PACKAGE CONTENT
TELESALES – CALL AND INTRODUCE THE RIGHT SOLUTION TO THE RIGHT PERSON – RIGHT NEEDS

• Classify customer groups (by industry, size, willingness to buy…)
• Call to explore needs – introduce solutions suitable for each group
• Do not force, but consult deeply on the problem – explain clearly – create trust and initially have value

🎯 Objective: Create a solid consulting foundation so that customers feel they are being “helped” and not “sold”.

2️⃣ CUSTOMER SERVICE – CALL BACK AFTER SALE FOR INSTRUCTIONS – SUPPORT – LISTEN
After the customer purchases:

• Call back for instructions on proper use / implementation
•  Actively ask about the experience
• Quickly handle all feedback / concerns / deep desires

Create a feeling of being cared for like a VIP customer – help customers feel satisfied, stay and introduce more relatives.

Goal: Do not let customers feel “abandoned” after payment.

PLANNER – MONITOR THE ENTIRE JOURNEY & ADJUST BASED ON CUSTOMER INSIGHT
Build a customer journey map: from knowing → interested → considering → buying → using → recommending.

• Record which points make customers satisfied / confused / slow to decide.
• Analyze customer action data and propose process adjustments, improve consulting content, care time…

🎯 Goal: Continuously optimize the experience to increase purchase rate – reduce drop rate – increase customer lifetime value.

SUITABLE FOR
Businesses selling complex services that require multi-step consulting, for example:

•  Franchising
• Intensive courses / long-term training packages
• B2B services, project-based implementation
• High-tech products that require post-sale guidance

BENEFITS FOR BUSINESSES

• Build a continuous, non-discrete consulting – care – improvement process
• Increase closing time from customers who are still hesitant or need time to decide
• Retain customers longer – make customers feel secure and attached
• Create a competitive advantage with a companion service that does not require many competitors can do it

COMBO PACKAGE GOAL

• Not simply teaching knowledge, this service package helps you set up the entire practical sales process, practice skills – attach 1:1 – handle real situations – so that the team can operate right from the first week.
• Especially suitable for newly opened branches, newly recruited sales teams, or franchise systems that need to quickly duplicate the team.

SERVICE PACKAGE CONTENT

SALES ADMIN – BUILDING PROCESSES AND DETAILED PRACTICE GUIDE

• Set up standard sales processes: quotation – contract – order processing – delivery
• Pre-prepared sample expressions: quotation – contract – checklist process – sample CRM
• Step-by-step instructions for new hires: from single entry, simple processing to customer handover

Objective: Help new hires not to fumble – get into the right process, right standards.

 CSKH – COMBAT TOGETHER & TRAIN SOFT SKILLS

• Directly accompany and handle real-life cases: call – answer, entertain – handle difficult situations
• Record & Feedback on each working session to practice communication skills, quick response, and skillful problem solving
• Create a habit of taking care of customers in a systematic, complete, and brand-standard manner
• Goal: Shorten the learning curve – help employees apply immediately instead of only learning theory.

PLANNER – SYNTHESIS OF ERRORS – BUILD TRAINING ROADMAP – ASSESS KPIs

• Monitor the work process of each new employee
• Synthesize common errors, skill gaps, and lack of processes
• Build a personalized training roadmap, focusing on each person’s weaknesses
• Set KPIs for each stage (week 1, week 2, week 4…) and evaluate results clearly
• Objective: Not only training – but also ensuring output, on schedule – on capacity.

SUITABLE FOR BUSINESSES:

• Newly opened branches – showrooms – new points of sale
• Newly recruited sales team – admin – customer service need training from the beginning
• The system of rights needs to standardize the operating team
• Startups, new brands want to speed up implementation from the beginning

BENEFITS FOR BUSINESSES

• New team working after only 1-2 weeks, no need to fumble
• Standard process – sufficient documents – easy to replicate to many branches
• Trained in practice, supervised and continuous adjustment
• No “training for the sake of it” – but ensure real engagement – ​​with clear assessment